Responsible Gaming at ar77

Our Commitment to Responsible Gaming

ar77 operates under the firm belief that a sustainable, trustworthy platform is only possible when player wellbeing comes first. For us, responsible gaming is not a checkbox on a compliance form — it is a core value woven into the way we build features, train our support staff, and communicate with our players across Bangladesh.

Gambling at its best is an entertaining recreational activity. The thrill of a live cricket bet during a BPL match, the suspense of spinning the reels on a favourite slot, or the anticipation of a card game with friends — these experiences are meant to be fun. ar77 provides the tools and information you need to ensure your gaming stays exactly that: fun, controlled, and within your personal boundaries.

ar77 actively monitors player behaviour patterns to identify signs of problem gambling early. Where our systems detect unusual activity — such as sudden increases in deposit frequency, extended uninterrupted play sessions, or repeated attempts to reverse withdrawal requests — our responsible gaming team will proactively reach out to check in with you. This is not an intrusion; it is care in action.

Age Restriction — 21+ Only

Age verification is a mandatory step in the ar77 account registration and KYC process. Every player is required to submit a valid government-issued photo identification document confirming their date of birth before deposits, withdrawals, or real-money gameplay are permitted. Accepted documents include a Bangladesh National Identity Card (NID), a valid passport, or a driving licence.

ar77 takes underage gambling extremely seriously. If we receive credible information that a player is under 21 years of age, we will immediately suspend the account, freeze any balance, and initiate a full review. Parents and guardians are encouraged to install parental control software on shared devices and to keep ar77 account credentials strictly private.

• Mandatory age verification before any real-money activity is permitted.
• Photo ID required — Bangladesh NID, passport, or driving licence accepted.
• Immediate suspension of any account suspected of being operated by a minor.
• No workarounds — age verification cannot be bypassed under any circumstances.

Player Protection Tools

ar77 provides a suite of player-controlled protection tools that you can activate at any time directly through your account settings or by contacting our 24/7 customer support team. These tools are designed to give you full autonomy over your gaming habits and to put meaningful limits in place before small concerns escalate into larger problems.

All responsible gaming tools activated by a player take effect immediately upon confirmation. Requests to tighten a limit (e.g., reduce a deposit ceiling or shorten a time-out period) are applied at once. Requests to relax a limit are subject to a mandatory 72-hour cooling-off period before they take effect — this is a deliberate safeguard against impulsive decisions made during a losing streak or an emotional moment.

Deposit Limits

Setting a deposit limit is one of the most effective ways to ensure your gambling activity stays within your personal financial means. ar77 allows you to set a maximum deposit amount over any of the following time periods:

• Daily deposit limit: The maximum total amount in BDT you can deposit within any single 24-hour period.
• Weekly deposit limit: The maximum total amount in BDT you can deposit across any rolling 7-day window.
• Monthly deposit limit: The maximum total amount in BDT you can deposit across any rolling 30-day period.

For example, if you set a daily deposit limit of ৳5,000, ar77 will automatically block any further deposit attempts on that day once the threshold is reached — regardless of which payment method (bKash, Nagad, Rocket, Upay, or bank transfer) is used. Limits apply account-wide, not per payment channel.

You may reduce your deposit limit at any time and the new lower limit takes effect immediately. If you wish to increase a deposit limit, a mandatory 72-hour reflection period is applied before the increase becomes active. This cooling-off window is non-negotiable and cannot be shortened by any member of the ar77 team.

Time-Out Feature

Sometimes you just need a break. The ar77 time-out feature allows you to temporarily suspend your account for a defined short-to-medium term period without permanently closing it. Time-out durations available include:

• 24 hours — a single day's pause to reset and reflect.
• 7 days — a full week away from the platform.
• 30 days — a one-month break for more substantial reflection.
• 90 days — an extended pause for players who feel they need longer to reassess their habits.

During a time-out period, your account is fully suspended: you cannot log in, deposit, place bets, or access the casino. Any pending withdrawals already submitted before the time-out will continue to be processed normally. Marketing emails and promotional notifications are automatically paused for the duration of your time-out.

A time-out cannot be ended early. Once activated, it runs its full duration. This is an intentional design choice — the value of a time-out comes from its reliability as a firm commitment, not a casual suggestion. If you believe you need more than 90 days away from gambling, we strongly encourage you to consider self-exclusion instead.

Self-Exclusion

Self-exclusion is the strongest player protection tool available on ar77. When you self-exclude, your account is permanently suspended for the chosen duration with no possibility of early reinstatement. Available self-exclusion periods are:

• 6 months — minimum self-exclusion period.
• 1 year
• 3 years
• 5 years
• Permanent — indefinite self-exclusion with no end date.

During self-exclusion, ar77 will permanently close your account for the chosen period, stop all marketing communications immediately, and flag your account to prevent re-registration attempts using the same identity documents. Any BDT balance remaining in your account at the point of self-exclusion will be returned to your registered payment method (bKash, Nagad, or bank account) within 5 business days.

To initiate self-exclusion, contact our support team via live chat or email at [email protected]. A dedicated responsible gaming agent will guide you through the process and ensure all steps are completed without delay. You do not need to provide a reason for self-excluding — your request will be respected and acted upon immediately.

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always obvious to the person experiencing it. The following are recognised warning signs that gambling may be moving from entertainment into harmful territory. If you recognise several of these in yourself or someone close to you, it is time to take action.

Recognising these signs early is the single most important step toward addressing problem gambling. You do not need to be at a crisis point to seek help — reaching out early gives you the best chance of regaining control quickly.

Quick Self-Assessment

Honest self-reflection is a powerful first step. Read through the questions below and consider how many apply to your recent gambling experience. This is not a clinical diagnosis — it is a private moment of honesty with yourself.

Protecting Minors

ar77 takes every reasonable step to prevent minors from accessing the platform. Beyond our mandatory age verification process, we encourage all adult players who share devices with children or young adults to take the following precautions:

• Never share your ar77 login credentials with any other person, including family members.
• Always log out of your ar77 account when you finish a session on a shared device.
• Use device-level parental controls to restrict access to gambling websites on any device used by people under 21.
• Store your payment details securely — bKash, Nagad, and bank PINs should never be accessible to minors.
• Talk openly with young people in your household about the risks of gambling and why it is only for adults.

If you believe a person under 21 has created or is using an ar77 account, please report it to us immediately at [email protected]. We will investigate and act swiftly. The safety of young people is non-negotiable.

Getting Help — You Are Not Alone

Acknowledging that gambling has become a problem takes courage, and reaching out for help is always the right decision. ar77's responsible gaming support team is available 24 hours a day, 7 days a week, including during Eid, Durga Puja, and all public holidays in Bangladesh. There is no appointment needed and no judgment — just practical support from people who are trained to help.

You can reach our responsible gaming team through the following channels:

• Live Chat: Available directly on the ar77 platform, with an average response time of under 3 minutes.
• Email: [email protected] — responses within one business day for non-urgent matters, within 2 hours for responsible gaming flagged cases.
• Subject line tip: Use the subject "Responsible Gaming Support" when emailing so your message is routed directly to our dedicated team.

ar77 also encourages players who feel they need professional counselling beyond what our platform can provide to seek support from qualified mental health professionals or community support organisations in their area. Gambling addiction is a recognised condition, and effective help is available. Speaking to a doctor, counsellor, or trusted community leader in Dhaka, Chittagong, Sylhet, or any city across Bangladesh is a valid and positive step.

Remember: gambling should always be a leisure activity funded from your disposable income — money you can genuinely afford to spend on entertainment. If it has become anything other than that, ar77 is here to help you reset. The tools are in place, the support team is ready, and your wellbeing matters more to us than any deposit.